FAQs

Who am I buying from?

You buy ThemeAdapt products, and the order is processed by Paddle.com, our reseller and merchant of record. Paddle takes the payment, handles sales tax and sends your receipt, so the charge appears on your statement under Paddle's name.

Which payment methods can I use?

Major credit and debit cards, PayPal, and other methods such as Apple Pay or Google Pay where they are available in your country. The checkout shows every option open to you.

Is this a subscription?

No. Every template and every bundle is a one-time payment. There is nothing to renew and nothing to cancel.

Which currency are prices in?

Prices are shown in your local currency where Paddle supports it, and in US dollars everywhere else. The checkout confirms the exact amount before you pay.

Will I be charged tax?

Depending on where you are, VAT, GST or sales tax may apply. Paddle works it out at checkout and shows the total, tax included, before you confirm.

Can I get an invoice for my business?

Yes. Paddle emails a receipt after every purchase. Add your company name and VAT number at checkout and the receipt becomes a tax invoice in your company's name.

Is my payment secure?

Card details are entered in Paddle's secure checkout and never reach this website or our servers.

How do I get my files?

A download link arrives by email straight after payment, together with a purchase code. Keep the code — it is how we find your order when you write to us.

How long does the download link work?

Seven days, for up to five downloads. That is plenty to save the files somewhere safe.

My link expired or I lost the email. What now?

Write to us with your purchase code or the email address you paid with, and we will send a fresh link to the latest version.

I have not received the email.

Check your spam and promotions folders first, and that the address you typed at checkout is correct. If it still is not there after a few minutes, contact us and we will resend it.

What is included in the download?

The template files and their documentation. What else comes with an item — demo content for a WordPress theme, for example, or the Figma source — is listed on its product page.

Can I see a template before I buy it?

Yes. Every product page has a live preview, so you can click through the real thing first.

What can I do with a template?

Build websites with it — for yourself or for clients — and change it as much as you like. The full terms are on our License page.

How many websites can I use one purchase on?

Right now every purchase comes with an unlimited licence, so one purchase covers as many websites as you like, client work included. It is a limited-time offer: when it closes, licences go back to one website per purchase, and anything you bought while it ran keeps the unlimited terms.

Can I use a template for client projects?

Yes. Building a site for a client is exactly what most of our buyers do.

Can I resell or share the template?

No. You may not resell or redistribute the original files as they are, upload them to another marketplace or file-sharing service, or pass them on to anyone else.

Do I own the template after buying it?

You own a licence to use it. The copyright in the original design and code stays with ThemeAdapt.

Are the images in the demos included?

Not always — some demo photography is licensed for the preview only. Each item's documentation lists exactly which assets are in the download.

Do I get updates?

Yes. Once an item is yours, every future release of it is included at no extra cost, for as long as it stays in the catalogue.

How do I get the latest version?

Send us your purchase code and we will email you a fresh download link to the newest release.

How long is support, and how do I reach you?

Six months from the date of purchase. Email support@themeadapt.com with your purchase code. Usually within one working day.

What does support cover?

Help installing and setting up the template, answers about its features, and fixes for anything that does not work as described.

What is not covered?

Custom development, design changes beyond the template's own features, problems in third-party plugins, and hosting or server setup.

Do you offer custom design or development?

No. ThemeAdapt sells finished templates only, and support covers the template you bought. If you need changes beyond its features, any developer can work with the files — the markup is written to be read.

Can I get a refund?

Yes. You can ask for a full refund within 14 days of your purchase, without giving a reason.

How do I ask for a refund?

Email support@themeadapt.com with the address you paid with and your order or transaction ID, or use the link in your Paddle receipt.

How long does a refund take?

Paddle returns the money to the payment method you used. How long it takes to show up depends on your bank or card provider.

What plans do you offer?

Three: Starter covers everything that is not a WordPress theme, Pro adds every WordPress theme, and All Access is the whole catalogue plus everything we release next.

Do the plans include future templates?

Starter and Pro include new releases in the categories they cover. All Access includes every new release, in every category.

Is a plan a subscription?

No. A plan is one payment for lifetime access to everything it covers.

How do free templates work?

Enter your email address on the product page and we send you the download link. There is no payment and nothing to sign up for.

What do I need to run a WordPress theme?

A self-hosted WordPress site. Each product page lists the WordPress and PHP versions it supports and any plugins it relies on.

Do I need to know how to code?

For WordPress themes, no — they are edited in the dashboard. HTML templates need basic HTML and CSS to change, Next.js templates need React, and Figma kits need Figma.

Is hosting included?

No. A template is a set of files; you put them on the hosting of your choice.

Do I need an account to buy?

No. You buy with your email address, and your receipt and download link are sent there.

What happens to my data?

We keep only what we need to deliver your order and help you with it. Our Privacy Policy explains what that is and how long we keep it.